Frequently Asked Questions

Suppliers install smart meters at no extra cost to the bill payer

Yes, however there are potential complications as some meters may lose their smart functionality. Contact your supplier for more information.

All households in the UK must be offered a smart meter from their supplier by 2020 or you can contact your supplier directly.

Energy suppliers will arrange to install the smart meter, usually through a company that specialises in smart meters.

According to Department for Business, Energy and Industrial Strategy (BEIS), all smart meters have to pass the same safety regulations as any other in-house technology.

Please ensure you make your supplier aware of any renewable energy generators, as this may affect the performance of the smart meter and should be assessed prior to installation.

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