Our website address is: https://www.besmetering.co.uk.
In order to fit a smart meter in your home or property, certain information will be made available to us by your energy supplier. This is our privacy notice in respect of our services for the maintenance or installation of smart meters on behalf of your energy supplier. It explains your statutory rights and how we use your personal data.
We may update this privacy notice to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.
Your contact details and the contact details of people associated with your account:
Information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
Account information and details of other people linked to your account:
Information that helps us to work with both you and your energy supplier, such as your unique customer identification details, household details, property type, nominees, executors, or people with a power of attorney and their details, premises details, meter and gas point numbers, meter details, complaints details, incident details, appointment details, and notes added to your account.
Information that allows us to understand whether you are in a vulnerable situation, including health and disability information.
Audio recordings and contemporaneous notes:
Records of site visits by our field operations teams.
Records of your discussions with our customer engagement team, including call recordings and emails:
When you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails or phone our customer engagement team.
Exercising your rights:
If you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.
We process these items of your personal data in order to enter or fulfil the contract between your energy supplier and us to install and/or maintain smart meter(s).
Your personal data is made available to us by your energy supplier however, we are committed to keeping your data accurate and secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, using varying levels of encryption and access to all of our data systems is closely monitored.
We may share your personal data with the following categories of third parties:
We will keep your personal data as long as we are appointed by your energy supplier to install or maintain your Smart meter.
You may have the following rights in relation to your personal data:
You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why your energy supplier made your personal data available to us.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us using the details below. We may require evidence of your identity before we are able to complete your request.
If you have any privacy-related questions or comments, please contact our Customer Services team by writing to:
BES Metering Services Ltd
If you are unhappy with the way we are using your personal data you can also complain to the UK Information Commissioner’s Office or your local data protection regulator.
We are here to help and encourage you to contact us to resolve your complaint first.
Suppliers install smart meters at no extra cost to the bill payer
Yes, however there are potential complications as some meters may lose their smart functionality. Contact your supplier for more information.
All households in the UK must be offered a smart meter from their supplier by 2020 or you can contact your supplier directly.
Energy suppliers will arrange to install the smart meter, usually through a company that specialises in smart meters.
According to Department for Business, Energy and Industrial Strategy (BEIS), all smart meters have to pass the same safety regulations as any other in-house technology.
Please ensure you make your supplier aware of any renewable energy generators, as this may affect the performance of the smart meter and should be assessed prior to installation.